1. Information We Collect

We may collect the following information when you register, contact us, make a payment, use the member portal, attend the gym, or communicate with our team:

• Name, phone number, email address, NIC/passport number where required, and date of birth.
• Branch, membership package, payment records, renewal history, attendance records, access records, and service usage details.
• Personal training information, workout progress, body measurements, progress photos, fitness goals, and trainer notes where provided by you or recorded as part of your fitness journey.
• Messages, complaints, feedback, inquiries, support requests, and communication history.
• Device, browser, IP address, login activity, cookies, and website/app usage data for security and service improvement.

2. How We Use Your Information

• To create and manage your membership account.
• To activate, renew, or upgrade membership packages and personal training services.
• To process payments, issue receipts, verify transactions, and maintain financial records.
• To manage gym access, attendance, branch eligibility, classes, and training sessions.
• To send membership reminders, renewal notices, offers, operational updates, and service messages.
• To improve our services, customer experience, safety, reporting, and internal operations.
• To respond to inquiries, complaints, refund requests, and support requests.
• To comply with legal, accounting, regulatory, fraud-prevention, and security requirements.

3. Payment Information

Online card payments and related transactions are processed through approved third-party payment gateways or financial institutions. Kinetix Fitness Club does not store complete card numbers, CVV numbers, or sensitive card authentication details on its website or app.

We may store payment references, transaction IDs, amount, date, package details, payment status, and gateway response details for reconciliation, customer support, and accounting purposes.

4. Sharing of Information

We do not sell your personal information. We may share relevant information only where necessary with:

• Payment gateways, banks, SMS/email service providers, IT service providers, hosting providers, and system support partners.
• Authorized Kinetix Fitness Club staff, trainers, branch managers, and management for service delivery and customer support.
• Professional advisers, auditors, regulators, or legal authorities where required by law or legitimate business requirements.

5. Marketing and Communications

We may use your phone number, email address, or customer portal notifications to send membership reminders, expiry alerts, promotions, renewal offers, class updates, and service announcements. You may request to stop receiving promotional messages, but service-related messages may still be sent where necessary for your membership or account.

6. Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system can be guaranteed to be completely secure. Members are responsible for keeping their login credentials and OTPs confidential.

7. Data Retention

We retain customer information for as long as required for membership management, service delivery, payment records, dispute handling, accounting, legal compliance, reporting, and legitimate business purposes. When information is no longer required, we may delete, archive, or anonymize it where appropriate.

8. Cookies and Website Tracking

Our website or app may use cookies and similar technologies to support login sessions, improve user experience, analyze website usage, and maintain security. You may manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.

9. Your Rights and Requests

You may contact us to request access to your personal information, correction of inaccurate details, update of contact information, or clarification regarding how your information is used. We may need to verify your identity before processing such requests.

10. Third-Party Links

Our website, app, or messages may contain links to third-party websites, payment gateways, social media platforms, maps, or external services. We are not responsible for the privacy practices or content of those third-party services.

11. Updates to This Policy

Kinetix Fitness Club may update this Privacy Policy from time to time. Updated versions will be published on this page. Continued use of our website, app, member portal, or services after updates means that you accept the revised policy.

12. Contact Information

For privacy-related questions, requests, or concerns, please contact us:

Phone: 071 071 0740
Email: info@kinetix.lk
Branches: Kiribathgoda, Ja-Ela, and Angoda